Experience & service design
Delivers user journeys, service blueprints and interactive prototypes that define and test customer experiences.
Ask about this →A
AKQA
Design and innovation partner for global brands, building digital products, experiences and AI-enabled transformations
Turns brand and marketing ideas into measurable digital services for buyers, recognised by Newsweek as a Most Loved Workplace in 2023.
- Engagement models
- Project, Retainer, Outsourced team
- Team size
- More than 200
- Founded
- 1994
- Languages
- English
- Works in
- Global, North America, Europe, Asia Pacific, Latin America
- Ideal client stage
- Established business, Enterprise
- Ideal client size
- 201 to 1,000 people, More than 1,000 people
Services
What you can hire AKQA for
Digital product and platform development
Builds scalable web and mobile platforms tying design to technology and data to launch digital products and services.
Ask about this →AI strategy and implementation
Produces AI adoption roadmaps and implements AI-enabled features to integrate machine learning into client products.
Ask about this →Creative technology & immersive experiences
Creates immersive installations, AR/VR experiences and creative tech prototypes to engage audiences across channels.
Ask about this →Commerce, apps and mobile experiences
Designs and ships commerce solutions and mobile apps focused on engagement and streamlined transaction flows.
Ask about this →Brand storytelling, identity and content
Develops brand identities, storytelling frameworks and content strategies to express positioning across touchpoints.
Ask about this →Performance measurement & optimisation
Sets up measurement frameworks and optimisation programs to track KPIs and iteratively improve performance.
Ask about this →Sustainability & social impact programmes
Designs sustainability initiatives and social impact programmes with measurable goals and delivery roadmaps.
Ask about this →Fit
Is AKQA right for you?
A good fit if you are
- An established business or an enterprise with 201 to 1,000 people or More than 1,000 people
- In consumer goods, automotive, retail, entertainment, gaming, logistics, fashion or music & streaming
- Based anywhere: they work globally
How they engage
- Project
- A defined scope with one outcome.
- Retainer
- Ongoing work on a recurring basis.
- Outsourced team
- The firm's people run delivery alongside yours.
Proof points
UPS
A better way to deliver
The app achieved 2.5M first-time downloads within 6 months.
Case study on akqa.com ↗UPS
A better way to deliver
Customer satisfaction increased 48% from 2.5 to 3.7.
Case study on akqa.com ↗UPS
A better way to deliver
Net Promoter Score increased 89% from 21.5 to 39.5.
Case study on akqa.com ↗Congresso em Foco
Transparency Card
Over 430K active cards are in mobile wallets and more than 20 million notifications have been sent.
Case study on akqa.com ↗UN Women NL and DEGIRO
Pink Chip
Within two weeks of its launch there were over 14,500 new investors in Pink Chip companies which saw a 6.7% increase in their stock price.
Case study on akqa.com ↗Proximus
Hide-and-Seek
60% of players stayed offline during the challenge.
Case study on akqa.com ↗About AKQA
Known for turning complex customer journeys into commercially scaled digital products, AKQA is hired to translate brand and marketing ideas into measurable services, most notably UPS’s A Better Way to Deliver app, which achieved 2.5 million first-time downloads in six months and a 48% lift in customer satisfaction.
All sources checked 15 Oct 2026.
Questions and answers
How do I contact AKQA?
Use Contact AKQA on this page and describe what you need. Haycion passes your request to AKQA, and they reply to the email you give.
Have a project for AKQA?
Send them a request. They reply by email.
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