Digital CX transformation
Launch mobile apps and redesigned journeys that transformed experience for 25M+ customers.
Ask about this →TD
TELUS Digital
Helping enterprises transform customer experience with AI-enabled digital products and CX operations
TELUS Digital builds and scales enterprise customer experiences and digital products, including a mobile app that reached 25M+ customers.
- Engagement models
- Outsourced team, Project, Retainer
- Team size
- More than 200
- Languages
- English, Français, Deutsch, 简体中文, 日本語
- Works in
- Global, North America, United States, Canada, Europe, United Kingdom, India, Asia Pacific
- Ideal client stage
- Enterprise, Established business
- Ideal client size
- More than 1,000 people, 201 to 1,000 people
Services
What you can hire TELUS Digital for
Contact center outsourcing & operations
Modernize CX operations and contact centre workflows to lift engagement and personalization, shown by a case with 93% engagement and up to 86% conversion.
Ask about this →Enterprise AI strategy & implementation
Define and deploy enterprise AI roadmaps and programs that delivered $600M+ in benefits through advanced analytics adoption.
Ask about this →Fuel iX platform deployment & managed AI products
Deploy and operate the Fuel iX platform to scale AI with 50,000+ users, 2.5+ trillion tokens processed and 3.8 hours saved per user per week.
Ask about this →Data for AI training & annotation
Prepare and annotate training data at scale to support large-scale AI workloads that processed 2.5+ trillion tokens.
Ask about this →Web, mobile & experience design
Design and build web and mobile experiences that achieved 93% engagement in one case and reached 25M+ customers.
Ask about this →Enterprise technology modernization
Refactor platforms and pipelines to enable enterprise AI and analytics adoption that yielded $600M+ in measurable benefits.
Ask about this →Trust, safety & fraud prevention
Implement AI security testing and Fortify measures achieving up to 97% faster testing and up to 30% lower testing costs.
Ask about this →Fit
Is TELUS Digital right for you?
A good fit if you are
- An enterprise or an established business with More than 1,000 people or 201 to 1,000 people
- In technology, telecommunications, media, banking, financial services & insurance, travel & hospitality, retail, healthcare or automotive
- Based anywhere: they work globally
How they engage
- Outsourced team
- The firm's people run delivery alongside yours.
- Project
- A defined scope with one outcome.
- Retainer
- Ongoing work on a recurring basis.
Proof points
How a leading credit bureau created a mobile app to transform the user experience for 25M+ customers
A mobile app transformed the user experience for 25M+ customers.
Case study on telusdigital.com ↗TELUS
Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption
TELUS achieved $600M+ in enterprise benefits through AI and advanced analytics adoption.
Case study on telusdigital.com ↗OHLQ
Achieving 93% engagement: OHLQ mobile app case study
The OHLQ mobile app achieved 93% engagement and up to 86% conversion in personalized flows.
Case study on telusdigital.com ↗Fuel iX platform metrics
The platform supports 50,000+ users, processed 2.5+ trillion tokens and saved 3.8 hours per user per week.
Case study on telusdigital.com ↗Fuel iX Fortify
AI security testing outcomes
AI security testing delivered up to 97% faster testing and up to 30% reduction in testing costs.
Case study on telusdigital.com ↗About TELUS Digital
Known for converting enterprise AI and analytics into measurable business value, TELUS Digital combines product engineering, platform deployment and operational redesign to tackle low engagement, slow testing and fragmented customer journeys. The firm is often engaged to scale AI across operations and launch high-impact digital products; its AI adoption programs have delivered $600M+ in enterprise benefits and a mobile app project impacted 25M+ customers.
Industries served
All sources checked 2 Oct 2026.
Questions and answers
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