CI

Coffee + Dunn, Inc.

Consultancycoffee-dunn.com ↗

Helps mid-market organizations build connected revenue engines with Dynamics 365, CDP and managed revenue operations.

Centralizes customer and event data to automate journeys and increase campaign contacts. A leading insurance client saw a 55% contacts lift in four months.

Engagement models
Retainer, Outsourced team, Project
Languages
English
Works in
United States, North America
Ideal client stage
Series B and later, Established business, Enterprise
Ideal client size
201 to 1,000 people, More than 1,000 people
Pricing
Revenue Engine Diagnostic · starting at $10K; DUNN Right Services plans — Advise starting at $6,500/mo, Grow starting at $12,500/mo, Transform starting at $23,500/mo (6-month minimum for plans; Transform references a 12-month minimum); prepaid blocks: 10 hours at $295/hr.

Services

What you can hire Coffee + Dunn, Inc. for

Revenue Engine Diagnostic

A review of the client's revenue operations, data flows and campaign performance to surface gaps and quick wins.

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DUNN Right Services (Managed Services)

Ongoing management of the client's revenue operations and marketing technology to sustain execution and outcomes.

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Dynamics 365 Consulting & Implementation

Implementation and configuration of Dynamics 365 to support the client's customer engagement and channel processes.

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Customer Data Platform (CDP) Consulting

Centralization of the client's customer data and CDP strategy to create a unified view for engagement.

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Marketing Automation Consulting

Design and deployment of the client's automated campaigns and workflows to increase contact activation.

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Customer Lifecycle Design & Journey Orchestration

Mapping and automating the client's customer lifecycle to orchestrate journeys across acquisition, nurture and retention.

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Campaign Execution & Optimization

Operational support to run client campaigns and iterate targeting, creative and timing to improve results.

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Knowledge Hub, Training & Adoption

Training, adoption support and a knowledge hub to help client teams use systems and sustain campaign execution.

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Fit

Is Coffee + Dunn, Inc. right for you?

A good fit if you are

  • A Series B or later company, an established business or an enterprise with 201 to 1,000 people or More than 1,000 people
  • In business services, manufacturing, nonprofit, education, media, sports & entertainment, healthcare or financial services
  • Based in the United States or North America

How they engage

Retainer
Ongoing work on a recurring basis.
Outsourced team
The firm's people run delivery alongside yours.
Project
A defined scope with one outcome.

Proof points

Leading insurance firm boosts channel effectiveness with Dynamics 365 CI – Journeys

Centralizing event management lifted contacts 55% in four months, with 82% of new contacts acquired through events.

Case study on coffee-dunn.com ↗

Rush Enterprises

Preserving customer trust (Rush Enterprises)

Within 30 days post go-live campaign execution rose 10x and survey engagement rose 3.5x versus the prior year.

Case study on coffee-dunn.com ↗

About Coffee + Dunn, Inc.

Known for tying customer data to campaign execution to rapidly increase contacts and campaign throughput, Coffee + Dunn focuses on fixing fractured engagement and revenue processes that slow growth. They streamline workflows across teams to speed pipeline and preserve customer trust, evidenced by Rush Enterprises' 10× increase in campaign execution within 30 days and a 3.5× rise in survey engagement.

Questions and answers

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