Customer experience strategy & design
Maps target journeys, defines experience KPIs and design direction, and prioritises changes to improve conversion and revenue.
Ask about this →Global experience innovation company helping enterprises transform customer experiences, commerce and AI-driven operations.
Modernizes commerce and personalises customer journeys for enterprises; Mandarin Oriental saw a 62% year-on-year rise in revenue per booking.
Services
Maps target journeys, defines experience KPIs and design direction, and prioritises changes to improve conversion and revenue.
Ask about this →Builds and launches multi-brand direct channels to scale online sales, proven with Mars' 20% uplift and 10% average order value increase.
Ask about this →Modernises platforms and operating models to speed product launches and enable scalable delivery.
Ask about this →Develops personalization engines and measurement pipelines to lift conversions, exemplified by Lexus Europe's results.
Ask about this →Creates creative campaigns and performance optimisation to improve click-throughs and lead conversions via targeted experiences.
Ask about this →Integrates partner platforms such as Adobe, Salesforce and Google Cloud to unify commerce, CRM and analytics.
Ask about this →Implements Contentful-based content operations to increase on-site dwell time and returning visitors, as achieved for Co-op Food.
Ask about this →Provides managed delivery and continuous optimisation to sustain and incrementally improve revenue and conversion after launch.
Ask about this →Fit
Achieved a 20% sales uplift across D2C channels.
Case study on valtech.com ↗Achieved a 62% year-on-year increase in revenue per booking.
Case study on valtech.com ↗Delivered a 100% increase in brand search queries.
Case study on valtech.com ↗Increased the scheme's digital uptake from 37% to 84%.
Case study on valtech.com ↗Delivered over 500 digital initiatives across 40+ markets.
Case study on valtech.com ↗Known for turning complex enterprise experience challenges into measurable commercial outcomes, Valtech uses design-led delivery and rigorous experimentation to lift revenue and conversion. Buyers hire them to scale multi-brand platforms and personalise customer journeys; proof includes Mars, where a 50+ brand ecosystem achieved a 20% sales uplift across D2C channels and a 10% average order value increase.
All sources checked 15 Oct 2026.
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