Haycion

Haycion Advisor Network

OS

ONEPILOT SAS

Technology-enabled outsourcing partner helping startups and enterprises scale omnichannel customer care and back-office operations.

Agencyonepilot.co ↗

Engagement models
Outsourced team, Retainer, Project, Productized service
Ideal client stage
Seed, Series A, Series B and later, Bootstrapped, Established business, Enterprise
Ideal client size
1 to 10 people, 11 to 50 people, 51 to 200 people, 201 to 1,000 people, More than 1,000 people
Works in
France
Based in
Paris, France

Specialisms

Customer successOperations and scalingTechnology and dataAI adoptionDigital transformation

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About

Tech-enabled outsourcing partner delivering omnichannel customer care and back-office support for businesses.

Services

  • Agents Onboarding and Training

    Efficiently scale customer care with structured agent onboarding and training solutions to ensure consistent quality.

  • Knowledge Base

    Centralized knowledge base to streamline agent responses and deliver consistent customer service.

  • Ticket Center

    Ticket management with AI-enhanced routing to improve response times and workflow efficiency.

  • AI

    Intelligent automation and integrations to enhance customer care efficiency and enable automation-ready processes.

  • Scheduling

    Shift and workforce scheduling features to optimize operational efficiency.

  • Quality Check

    AI-driven evaluations to boost ticket quality and agent performance.

  • Integrations and Communication

    Seamless integrations and communication tools to streamline support processes and customer interactions.

  • Analytics

    Customizable dashboards and analytics to monitor KPIs and gain actionable insights.

Industries served

B2B SaaSE-commerce

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