# ONEPILOT SAS: Technology-enabled outsourcing partner helping startups and enterprises scale omnichannel customer care and back-office operations.

> Tech-enabled outsourcing partner delivering omnichannel customer care and back-office support for businesses.

- Firm type: Agency
- Website: https://onepilot.co
- Listing: unclaimed
- Based in: Paris, France

## Specialisms

- Customer success
- Operations and scaling
- Technology and data
- AI adoption
- Digital transformation

## Engagement models

- Outsourced team
- Retainer
- Project
- Productized service

## Industries served

- B2B SaaS
- E-commerce

## Geographies served

- France

## Ideal client

- Stage: Seed
- Stage: Series A
- Stage: Series B and later
- Stage: Bootstrapped
- Stage: Established business
- Stage: Enterprise
- Size: 1 to 10 people
- Size: 11 to 50 people
- Size: 51 to 200 people
- Size: 201 to 1,000 people
- Size: More than 1,000 people

## Services

- Agents Onboarding and Training: Efficiently scale customer care with structured agent onboarding and training solutions to ensure consistent quality.
- Knowledge Base: Centralized knowledge base to streamline agent responses and deliver consistent customer service.
- Ticket Center: Ticket management with AI-enhanced routing to improve response times and workflow efficiency.
- AI: Intelligent automation and integrations to enhance customer care efficiency and enable automation-ready processes.
- Scheduling: Shift and workforce scheduling features to optimize operational efficiency.
- Quality Check: AI-driven evaluations to boost ticket quality and agent performance.
- Integrations and Communication: Seamless integrations and communication tools to streamline support processes and customer interactions.
- Analytics: Customizable dashboards and analytics to monitor KPIs and gain actionable insights.

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Canonical: https://haycion.com/advisors/onepilot-co
Source: Haycion Advisor Network, https://haycion.com/advisors
Listing extracted: 2026-09-19