Haycion

Haycion Advisor Network

SI

SupportYourApp, Inc.

Global AI-enabled outsourced customer support for technology-driven companies, delivering 24/7 multilingual omnichannel service.

Agencysupportyourapp.com ↗

Engagement models
Outsourced team, Retainer, Project, Productized service
Ideal client stage
Seed, Series A, Series B and later, Bootstrapped, Enterprise
Ideal client size
1 to 10 people, 11 to 50 people, 51 to 200 people, 201 to 1,000 people, More than 1,000 people
Works in
Global, United States
Based in
Wilmington, DE, USA
Languages
Multilingual (60+ languages)

Specialisms

Customer successAI adoptionTechnology and dataOperations and scalingDigital transformation

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About

Global intelligent outsourcing for customer support powered by AI-human collaboration.

Services

  • 24/7 Multilingual Omnichannel Support

    End-to-end outsourced customer support across channels with 24/7 coverage in 60+ languages to reduce missed interactions and improve CSAT.

  • AI-Augmented Agent Assistance (SupportBrain)

    Real-time AI assistance for agents to increase efficiency and improve response quality during customer interactions.

  • AI Chatbot & Automated First-Level Support (Quidget / AI Chatbot)

    AI-powered chatbots and live chat agents to automate first-level support and accelerate response times.

  • Support Intelligence Hub

    A unified AI-human platform and centralized workflows that combine intelligence and operational tooling to streamline support operations.

  • SupportCRM & Centralized Workflows

    Centralize customer interactions and workflows to enhance communication efficiency across support teams and systems.

  • Voice & Telephony Support (SupportVoice)

    24/7 multilingual voice support to handle customer calls and reduce missed opportunities.

  • AI Agent (Scalable AI-Powered Support)

    Scalable AI agents to extend support capacity and provide consistent customer service around the clock.

  • Rapid Team Launch

    Productized capability to stand up a high-quality support team quickly, with launches available from one week.

Industries served

B2B SaaSSoftwareTechnology

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