HaycionCSM Practice
Customer success strategy consulting for technology companies to reduce churn and grow revenue across the customer lifecycle.
- Ideal client stage
- Series A, Series B and later, Established business
- Ideal client size
- 51 to 200 people, 201 to 1,000 people
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About
CSM Practice is a leading customer success strategy consulting firm that helps technology companies reduce churn and grow revenue through end-to-end customer lifecycle programs.
Services
- Customer Success Strategy
Design and implement customer success strategies to reduce churn and increase upsell revenue across the customer lifecycle.
- Customer Lifecycle Design
End-to-end lifecycle programs including onboarding, adoption, renewals and expansion to drive value realization.
- Playbooks & Operating Procedures
Develop playbooks, operating procedures and methodologies to launch and scale effective customer success programs.
- Organizational Alignment & People
Align organizational structures and roles across internal customer-facing teams to support scalable customer success operations.
- Channel Partner Enablement
Support customer success activities across channel partners such as resellers, MSPs and VARs.
- Renewals & Expansion Programs
Design and implement programs focused on renewals, expansion selling and upsell motion within existing customers.
- Revenue Operations for Customer Success
Integrate customer success with revenue operations to drive retention and growth outcomes.
- Expansion Selling Ebook
Resource to unlock new revenue streams by leveraging existing customer relationships for strategic expansion.
Industries served
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