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Nielsen Norman Group

ConsultancyDover, DE, USAwww.nngroup.com ↗

Global UX research, training, and consulting firm helping organizations improve user experiences

Helps organizations turn empirical UX research into prioritized, actionable design changes that reduce interface friction.

Engagement models
Workshop or training, Project, Productized service
Works in
Global, United States

Services

What you can hire Nielsen Norman Group for

Live Online Courses

Client enrolls participants in scheduled instructor-led online sessions to learn evidence-based UX techniques and practices.

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Self-Paced Courses

Client provides team members on-demand access to course materials for independent study of UX principles and methods.

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UX Certification

Client registers staff in a structured program that culminates in a formal credential issued by the firm.

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Private Team Training

Client arranges a focused, on-site or private curriculum tailored to their team's skills and goals.

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UX Consulting Services

Client engages the firm to evaluate interfaces and operationalize user-centered recommendations based on empirical methods.

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UX Maturity Assessments

Client commissions an evaluation of organizational UX capabilities and gaps to inform a roadmap for capability building.

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Expert Review

Client submits designs for expert review that pinpoints usability problems and recommends practical fixes.

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Customized User Research

Client briefs specific user groups and research goals and receives tailored studies, findings, and actionable recommendations.

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Fit

Is Nielsen Norman Group right for you?

A good fit if you are

  • Based anywhere: they work globally

How they engage

Workshop or training
Sessions that teach your team a method or a skill.
Project
A defined scope with one outcome.
Productized service
A fixed package with a set scope and price.

About Nielsen Norman Group

Known for a rigorous, evidence-driven approach to usability, Nielsen Norman Group converts user observation into prioritized design changes and repeatable practices. It is engaged when teams need to diagnose persistent interface friction, justify design decisions with empirical data, or institutionalize UX know-how across product groups. Its methods emphasize actionable findings that teams can apply immediately to improve user outcomes.

Questions and answers

How do I contact Nielsen Norman Group?

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