{"schemaVersion":2,"listingUrl":"https://haycion.com/advisors/telusdigital-com","markdownUrl":"https://haycion.com/advisors/telusdigital-com.md","jsonUrl":"https://haycion.com/advisors/telusdigital-com.json","name":"TELUS Digital","headline":"Helping enterprises transform customer experience with AI-enabled digital products and CX operations","firmType":"Consultancy","website":"https://www.telusdigital.com","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Haycion from the firm's public website, not reviewed by the firm"},"updatedAt":"2026-10-15T16:35:58.375Z","extractedAt":"2026-10-02T03:10:10.778Z","dateLine":{"kind":"checked","date":"2026-10-02T03:10:10.778Z"},"about":"Known for converting enterprise AI and analytics into measurable business value, TELUS Digital combines product engineering, platform deployment and operational redesign to tackle low engagement, slow testing and fragmented customer journeys. The firm is often engaged to scale AI across operations and launch high-impact digital products; its AI adoption programs have delivered $600M+ in enterprise benefits and a mobile app project impacted 25M+ customers.","intro":"TELUS Digital builds and scales enterprise customer experiences and digital products, including a mobile app that reached 25M+ customers.","titlePhrase":"Enterprise AI & CX Consultancy","agentUrl":"https://nowen.ai/agents/telusdigital-com","contactUrl":"https://haycion.com/advisors/telusdigital-com/contact","boonFrontDoor":{"url":"https://boon.ai/agents/telusdigital-com","label":"Send TELUS Digital a request on Boon","sub":"Boon forwards it to TELUS Digital and invites them to reply."},"facts":[{"label":"Engagement models","value":"Outsourced team, Project, Retainer"},{"label":"Team size","value":"More than 200"},{"label":"Languages","value":"English, Français, Deutsch, 简体中文, 日本語"},{"label":"Works in","value":"Global, North America, United States, Canada, Europe, United Kingdom, India, Asia Pacific"}],"idealClient":{"stages":["Enterprise","Established business"],"sizes":["More than 1,000 people","201 to 1,000 people"]},"fit":{"goodFit":["An enterprise or an established business with More than 1,000 people or 201 to 1,000 people","In technology, telecommunications, media, banking, financial services & insurance, travel & hospitality, retail, healthcare or automotive","Based anywhere: they work globally"],"engagement":[{"label":"Outsourced team","definition":"The firm's people run delivery alongside yours."},{"label":"Project","definition":"A defined scope with one outcome."},{"label":"Retainer","definition":"Ongoing work on a recurring basis."}]},"specialisms":[{"slug":"ai-adoption","label":"AI adoption","hubUrl":"https://haycion.com/advisors/specialism/ai-adoption"},{"slug":"technology-and-data","label":"Technology and data","hubUrl":"https://haycion.com/advisors/specialism/technology-and-data"},{"slug":"digital-transformation","label":"Digital transformation","hubUrl":"https://haycion.com/advisors/specialism/digital-transformation"},{"slug":"customer-success","label":"Customer success","hubUrl":"https://haycion.com/advisors/specialism/customer-success"},{"slug":"web-and-design","label":"Web and design","hubUrl":"https://haycion.com/advisors/specialism/web-and-design"}],"services":[{"name":"Digital CX transformation","description":"Launch mobile apps and redesigned journeys that transformed experience for 25M+ customers."},{"name":"Contact center outsourcing & operations","description":"Modernize CX operations and contact centre workflows to lift engagement and personalization, shown by a case with 93% engagement and up to 86% conversion."},{"name":"Enterprise AI strategy & implementation","description":"Define and deploy enterprise AI roadmaps and programs that delivered $600M+ in benefits through advanced analytics adoption."},{"name":"Fuel iX platform deployment & managed AI products","description":"Deploy and operate the Fuel iX platform to scale AI with 50,000+ users, 2.5+ trillion tokens processed and 3.8 hours saved per user per week."},{"name":"Data for AI training & annotation","description":"Prepare and annotate training data at scale to support large-scale AI workloads that processed 2.5+ trillion tokens."},{"name":"Web, mobile & experience design","description":"Design and build web and mobile experiences that achieved 93% engagement in one case and reached 25M+ customers."},{"name":"Enterprise technology modernization","description":"Refactor platforms and pipelines to enable enterprise AI and analytics adoption that yielded $600M+ in measurable benefits."},{"name":"Trust, safety & fraud prevention","description":"Implement AI security testing and Fortify measures achieving up to 97% faster testing and up to 30% lower testing costs."}],"proofPoints":[{"title":"How a leading credit bureau created a mobile app to transform the user experience for 25M+ customers","url":"https://www.telusdigital.com/insights/digital-experience/resource/mobile-app-leading-credit-bureau","metric":"25M+ customers impacted","summary":"A mobile app transformed the user experience for 25M+ customers."},{"title":"Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption","url":"https://www.telusdigital.com/insights/data-and-ai/resource/democratizing-enterprise-ai","metric":"$600M+ in enterprise benefits","client":"TELUS","summary":"TELUS achieved $600M+ in enterprise benefits through AI and advanced analytics adoption."},{"title":"Achieving 93% engagement: OHLQ mobile app case study","url":"https://www.telusdigital.com/insights/digital-experience/resource/ohlq-mobile-app-development-case-study","metric":"93% engagement; up to 86% conversion in personalized flows","client":"OHLQ","summary":"The OHLQ mobile app achieved 93% engagement and up to 86% conversion in personalized flows."},{"title":"Fuel iX platform metrics","url":"https://www.telusdigital.com/solutions/fuel-ix","metric":"50,000+ users; 2.5+ trillion tokens processed; 3.8 hours saved per user/week","summary":"The platform supports 50,000+ users, processed 2.5+ trillion tokens and saved 3.8 hours per user per week."},{"title":"AI security testing outcomes","url":"https://www.telusdigital.com/solutions/fuel-ix/fortify","metric":"Up to 97% faster testing; up to 30% reduction in testing costs","client":"Fuel iX Fortify","summary":"AI security testing delivered up to 97% faster testing and up to 30% reduction in testing costs."}],"industries":[{"slug":"technology","label":"Technology","hubUrl":"https://haycion.com/advisors/industry/technology"},{"slug":"telecommunications","label":"Telecommunications","hubUrl":"https://haycion.com/advisors/industry/telecommunications"},{"slug":"media","label":"Media","hubUrl":"https://haycion.com/advisors/industry/media"},{"slug":"banking-financial-services-and-insurance","label":"Banking, Financial Services & Insurance","hubUrl":"https://haycion.com/advisors/industry/banking-financial-services-and-insurance"},{"slug":"travel-and-hospitality","label":"Travel & Hospitality","hubUrl":"https://haycion.com/advisors/industry/travel-and-hospitality"},{"slug":"retail","label":"Retail","hubUrl":"https://haycion.com/advisors/industry/retail"},{"slug":"healthcare","label":"Healthcare","hubUrl":"https://haycion.com/advisors/industry/healthcare"},{"slug":"automotive","label":"Automotive","hubUrl":"https://haycion.com/advisors/industry/automotive"}],"notableClients":[],"certifications":[],"faq":[]}