{"schemaVersion":2,"listingUrl":"https://haycion.com/advisors/supportyourapp-com","markdownUrl":"https://haycion.com/advisors/supportyourapp-com.md","jsonUrl":"https://haycion.com/advisors/supportyourapp-com.json","name":"SupportYourApp, Inc.","headline":"AI-powered, 24/7 outsourced customer support and back-office teams for tech and eCommerce companies","firmType":"Agency","website":"https://supportyourapp.com","location":"Wilmington, DE, USA","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Haycion from the firm's public website, not reviewed by the firm"},"updatedAt":"2026-10-15T23:15:07.676Z","extractedAt":"2026-10-15T23:14:02.088Z","dateLine":{"kind":"checked","date":"2026-10-15T23:14:02.088Z"},"about":"Rapid, measurable automation that pairs human agents with automated systems to shrink response times and scale support coverage. Clients hire them to replace slow, manual workflows and launch production-ready automation quickly. Proof includes a Mailcheck rollout completed in seven days that resolved 81% of routine requests without human intervention and achieved 3 second first responses.","intro":"Combines AI agents with human reviewers to reduce response times and scale support; achieved a 95% faster first reply for Softorino.","titlePhrase":"AI Customer Support Agency","agentUrl":"https://nowen.ai/agents/supportyourapp-com","contactUrl":"https://haycion.com/advisors/supportyourapp-com/contact","boonFrontDoor":{"url":"https://boon.ai/agents/supportyourapp-com","label":"Apply to SupportYourApp, Inc.'s partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"facts":[{"label":"Engagement models","value":"Outsourced team, Project, Retainer"},{"label":"Team size","value":"More than 200"},{"label":"Founded","value":"2010"},{"label":"Languages","value":"60+ languages"},{"label":"Works in","value":"Global, North America, United States, Europe"}],"idealClient":{"stages":["Series A","Series B and later","Enterprise"],"sizes":["Any company size"]},"fit":{"goodFit":["A Series A startup, a Series B or later company or an enterprise, of any size","In B2B SaaS, e-commerce, fintech, travel, information technology, retail or hospitality","Based anywhere: they work globally"],"engagement":[{"label":"Outsourced team","definition":"The firm's people run delivery alongside yours."},{"label":"Project","definition":"A defined scope with one outcome."},{"label":"Retainer","definition":"Ongoing work on a recurring basis."}]},"specialisms":[{"slug":"customer-success","label":"Customer success","hubUrl":"https://haycion.com/advisors/specialism/customer-success"},{"slug":"ai-adoption","label":"AI adoption","hubUrl":"https://haycion.com/advisors/specialism/ai-adoption"},{"slug":"technology-and-data","label":"Technology and data","hubUrl":"https://haycion.com/advisors/specialism/technology-and-data"},{"slug":"operations-and-scaling","label":"Operations and scaling","hubUrl":"https://haycion.com/advisors/specialism/operations-and-scaling"},{"slug":"people-and-talent","label":"People and talent","hubUrl":"https://haycion.com/advisors/specialism/people-and-talent"}],"services":[{"name":"Call Center Outsourcing","description":"Sets up multilingual voice support with a 1 second average call pickup and 100% after-hours coverage demonstrated in their multilingual voice agent case study."},{"name":"Live Chat & Email Support Outsourcing","description":"Manages chat and email channels, automating up to 81% of chats and cutting resolution time from eight hours to five minutes in a Cocoatech case study."},{"name":"Technical Support & Help Desk Outsourcing","description":"Operates technical help desk workflows, automating 76% of interactions and delivering 40% faster first responses per a FitXR case study."},{"name":"AI Customer Service & Support Intelligence Hub","description":"Delivers a support intelligence hub that automated 30% of customer questions in the Metal Car Wall Art Store case study."},{"name":"AI Agent Deployment & Configuration","description":"Deploys and configures AI agents rapidly, as shown by a Mailcheck launch in seven days with 3s first responses and 81% routine request resolution."},{"name":"Help Desk Integration & Migration","description":"Performs help desk integrations and migrations, achieving 97% faster response times after a Zendesk-to-Intercom migration and chatbot rollout."},{"name":"Dedicated & On-Demand Support Teams","description":"Provides dedicated or on-demand teams for continuous coverage, supporting 100% after-hours availability and 1 second average call pickup in a voice case study."},{"name":"Back-Office Outsourcing & Content Moderation","description":"Handles back-office tasks and content moderation with automation that supported 81% chat automation and reduced resolution times from eight hours to five minutes."}],"proofPoints":[{"title":"AI chat automation","url":"https://supportyourapp.com/case-studies/ai-customer-service-cocoatech/","metric":"81% of chat volume was handled by the AI agent.","client":"Cocoatech","summary":"81% of chat volume was handled by the AI agent."},{"title":"resolution time improvement","url":"https://supportyourapp.com/case-studies/ai-customer-service-cocoatech/","metric":"Average resolution time dropped to 5min, down from 8+ hours.","client":"Cocoatech","summary":"Average resolution time dropped to 5 minutes, down from over 8 hours."},{"title":"volume without hires","url":"https://supportyourapp.com/case-studies/ai-customer-service-cocoatech/","metric":"490 AI-handled chats in January, with no new hires.","client":"Cocoatech","summary":"490 AI-handled chats were processed in January with no new hires."},{"title":"Voice AI results","url":"https://supportyourapp.com/case-studies/voice-ai-customer-service-softorino/","metric":"First reply time became 95% faster, from 1-2 minutes to under 5 seconds.","client":"Softorino","summary":"First reply time was 95% faster, from 1 to 2 minutes to under 5 seconds."},{"title":"B2B first-line support","url":"https://supportyourapp.com/case-studies/example-of-customer-service-in-b2b-happeo/","metric":"Average reply time per support ticket was 30minutes.","client":"Happeo","summary":"Average reply time per support ticket was 30 minutes."},{"title":"multichannel scale","url":"https://supportyourapp.com/case-studies/omnichannel-customer-support-notarypublic24/","metric":"4,500 requests were resolved monthly, up from 1,800.","client":"NotaryPublic24","summary":"Monthly resolved requests rose to 4,500, up from 1,800."}],"industries":[{"slug":"b2b-saas","label":"B2B SaaS","hubUrl":"https://haycion.com/advisors/industry/b2b-saas"},{"slug":"e-commerce","label":"E-commerce","hubUrl":"https://haycion.com/advisors/industry/e-commerce"},{"slug":"fintech","label":"Fintech","hubUrl":"https://haycion.com/advisors/industry/fintech"},{"slug":"travel","label":"Travel","hubUrl":"https://haycion.com/advisors/industry/travel"},{"slug":"information-technology","label":"Information Technology","hubUrl":"https://haycion.com/advisors/industry/information-technology"},{"slug":"retail","label":"Retail","hubUrl":"https://haycion.com/advisors/industry/retail"},{"slug":"hospitality","label":"Hospitality","hubUrl":"https://haycion.com/advisors/industry/hospitality"}],"notableClients":["Calm","MacPaw","Here","Glovo","Mastercard","Sign Easy","Softorino","GoCodes","Macroplant","Skylum"],"certifications":["PCI DSS Level 1","ISO 27001:2022","GDPR alignment","CCPA compliance","HIPAA alignment"],"faq":[]}