# Service Management Group (SMG): Helps brands improve customer, employee and brand experiences with AI-powered insights and expert consulting

> SMG is a global experience management company helping brands improve BX, CX, and EX through AI-powered insights and expert consulting.

- Firm type: Consultancy
- Website: https://smg.com
- Listing: unclaimed
- Based in: Kansas City, MO, United States

## Specialisms

- AI adoption
- Technology and data
- Market research
- Customer success
- People and talent

## Engagement models

- Retainer
- Project
- Workshop or training
- Productized service

## Industries served

- Restaurant
- Retail
- Consumer Packaged Goods
- Consumer Services
- Hospitality

## Geographies served

- Global
- United States

## Ideal client

- Stage: Established business
- Stage: Enterprise
- Size: 201 to 1,000 people
- Size: More than 1,000 people

## Services

- Unified Experience Management Platform: A platform to enhance customer and employee experiences with real-time insights and unified data management.
- Bulbshare: A co-creation solution that empowers brands to collaborate with customers for better insights and loyalty.
- Platform Packages: Flexible platform packages to tailor experience management solutions to organizational needs.
- Experience Research & Analytics: Collecting and translating customer and employee feedback into actionable insights through research and analytics.
- Advisory & Consulting: Expert consulting and hands-on advisory services to turn insights into measurable strategies and business impact.
- Experience Design & Implementation: Designing better experiences and monitoring performance across locations and channels to drive loyalty and engagement.

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Canonical: https://haycion.com/advisors/smg-com
Source: Haycion Advisor Network, https://haycion.com/advisors
Listing extracted: 2026-09-19