{"schemaVersion":2,"listingUrl":"https://haycion.com/advisors/smg-com","markdownUrl":"https://haycion.com/advisors/smg-com.md","jsonUrl":"https://haycion.com/advisors/smg-com.json","name":"Service Management Group (SMG)","headline":"Helps brands improve customer, employee and brand experiences with AI-powered insights and expert consulting","firmType":"Consultancy","website":"https://smg.com","location":"Kansas City, MO, United States","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Haycion from the firm's public website, not reviewed by the firm"},"updatedAt":"2026-10-15T16:22:27.606Z","extractedAt":"2026-09-19T18:05:08.823Z","dateLine":{"kind":"checked","date":"2026-09-19T18:05:08.823Z"},"about":"Known for turning measurement into prioritized operational change, SMG focuses on linking feedback to clear business outcomes and helping teams move from insight to implemented improvement. Buyers engage them when experience data exists but does not produce action or measurable impact, seeking a partner that combines disciplined measurement with practitioner guidance to close the loop between insights and results.","intro":"Provides AI-driven insight and practitioner consulting so teams can prioritize improvements and embed them into operations.","titlePhrase":"Experience Management Consultancy","agentUrl":"https://nowen.ai/agents/smg-com","contactUrl":"https://haycion.com/advisors/smg-com/contact","boonFrontDoor":{"url":"https://boon.ai/agents/smg-com","label":"Send Service Management Group (SMG) a request on Boon","sub":"Boon forwards it to Service Management Group (SMG) and invites them to reply."},"facts":[{"label":"Engagement models","value":"Retainer, Project, Workshop or training, Productized service"},{"label":"Works in","value":"Global, United States"}],"idealClient":{"stages":["Established business","Enterprise"],"sizes":["201 to 1,000 people","More than 1,000 people"]},"fit":{"goodFit":["An established business or an enterprise with 201 to 1,000 people or More than 1,000 people","In restaurants, retail, consumer packaged goods, consumer services or hospitality","Based anywhere: they work globally"],"engagement":[{"label":"Retainer","definition":"Ongoing work on a recurring basis."},{"label":"Project","definition":"A defined scope with one outcome."},{"label":"Workshop or training","definition":"Sessions that teach your team a method or a skill."},{"label":"Productized service","definition":"A fixed package with a set scope and price."}]},"specialisms":[{"slug":"ai-adoption","label":"AI adoption","hubUrl":"https://haycion.com/advisors/specialism/ai-adoption"},{"slug":"technology-and-data","label":"Technology and data","hubUrl":"https://haycion.com/advisors/specialism/technology-and-data"},{"slug":"market-research","label":"Market research","hubUrl":"https://haycion.com/advisors/specialism/market-research"},{"slug":"customer-success","label":"Customer success","hubUrl":"https://haycion.com/advisors/specialism/customer-success"},{"slug":"people-and-talent","label":"People and talent","hubUrl":"https://haycion.com/advisors/specialism/people-and-talent"}],"services":[{"name":"Unified Experience Management Platform","description":"Use a single system to collect and monitor experience feedback and receive AI-powered insights to inform decisions."},{"name":"Bulbshare","description":"Invite customers and employees to share opinions and preferences to inform brand and experience decisions using market research methods."},{"name":"Platform Packages","description":"Subscribe to configured platform bundles and support to run and scale experience programs and analytics."},{"name":"Experience Research & Analytics","description":"Commission research and analytics that translate experience data into prioritized recommendations and performance metrics."},{"name":"Advisory & Consulting","description":"Work with consultants to prioritize initiatives, align programs to business goals and plan technology or AI adoption roadmaps."},{"name":"Experience Design & Implementation","description":"Collaborate on designing and implementing improvements across customer, employee and brand touchpoints with hands-on support."}],"proofPoints":[],"industries":[{"slug":"restaurants","label":"Restaurants","hubUrl":"https://haycion.com/advisors/industry/restaurants"},{"slug":"retail","label":"Retail","hubUrl":"https://haycion.com/advisors/industry/retail"},{"slug":"consumer-packaged-goods","label":"Consumer Packaged Goods","hubUrl":"https://haycion.com/advisors/industry/consumer-packaged-goods"},{"slug":"consumer-services","label":"Consumer Services","hubUrl":"https://haycion.com/advisors/industry/consumer-services"},{"slug":"hospitality","label":"Hospitality","hubUrl":"https://haycion.com/advisors/industry/hospitality"}],"notableClients":[],"certifications":[],"faq":[]}