{"schemaVersion":2,"listingUrl":"https://haycion.com/advisors/onepilot-co","markdownUrl":"https://haycion.com/advisors/onepilot-co.md","jsonUrl":"https://haycion.com/advisors/onepilot-co.json","name":"ONEPILOT SAS","headline":"Technology-enabled outsourcing partner helping startups and enterprises scale omnichannel customer care and back-office operations.","firmType":"Agency","website":"https://onepilot.co","location":"Paris, France","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Haycion from the firm's public website, not reviewed by the firm"},"updatedAt":"2026-10-15T15:58:38.434Z","extractedAt":"2026-09-19T17:37:41.805Z","dateLine":{"kind":"checked","date":"2026-09-19T17:37:41.805Z"},"about":"Combining technology with outsourced operational teams, ONEPILOT focuses on making support and back-office workflows repeatable and scalable. Buyers hire the firm to absorb volume surges, centralize multi-channel work and implement standardized processes that sustain consistent service levels. The firm emphasizes integration between people and systems to reduce friction across customer journeys and scale operations efficiently.","intro":"Delivers staffed, tech-enabled customer care and back-office operations that stabilize service and handle volume surges.","titlePhrase":"Customer Care Outsourcing Agency","agentUrl":"https://nowen.ai/agents/onepilot-co","contactUrl":"https://haycion.com/advisors/onepilot-co/contact","boonFrontDoor":{"url":"https://boon.ai/agents/onepilot-co","label":"Send ONEPILOT SAS a request on Boon","sub":"Boon forwards it to ONEPILOT SAS and invites them to reply."},"facts":[{"label":"Engagement models","value":"Outsourced team, Retainer, Project, Productized service"},{"label":"Works in","value":"France"}],"idealClient":{"stages":["Seed","Series A","Series B and later","Bootstrapped","Established business","Enterprise"],"sizes":["Any company size"]},"fit":{"goodFit":["A seed-stage startup, a Series A startup, a Series B or later company, a bootstrapped company, an established business or an enterprise, of any size","In B2B SaaS or e-commerce","Based in France"],"engagement":[{"label":"Outsourced team","definition":"The firm's people run delivery alongside yours."},{"label":"Retainer","definition":"Ongoing work on a recurring basis."},{"label":"Project","definition":"A defined scope with one outcome."},{"label":"Productized service","definition":"A fixed package with a set scope and price."}]},"specialisms":[{"slug":"customer-success","label":"Customer success","hubUrl":"https://haycion.com/advisors/specialism/customer-success"},{"slug":"operations-and-scaling","label":"Operations and scaling","hubUrl":"https://haycion.com/advisors/specialism/operations-and-scaling"},{"slug":"technology-and-data","label":"Technology and data","hubUrl":"https://haycion.com/advisors/specialism/technology-and-data"},{"slug":"ai-adoption","label":"AI adoption","hubUrl":"https://haycion.com/advisors/specialism/ai-adoption"},{"slug":"digital-transformation","label":"Digital transformation","hubUrl":"https://haycion.com/advisors/specialism/digital-transformation"}],"services":[{"name":"Agents Onboarding and Training","description":"Provide role profiles, system access and performance targets so agents can be recruited, onboarded and trained to client standards."},{"name":"Knowledge Base","description":"Share existing documentation and subject experts so the team can develop and maintain a searchable knowledge repository."},{"name":"Ticket Center","description":"Grant access to support channels and escalation rules so incoming requests can be routed, tracked and resolved."},{"name":"AI","description":"Supply data access, use cases and acceptance criteria for implementing AI-assisted workflows and automation."},{"name":"Scheduling","description":"Provide shift requirements and forecasting inputs so staffing and rostering align with expected volumes."},{"name":"Quality Check","description":"Set quality criteria and feedback loops and share interaction samples for monitoring and continuous improvement."},{"name":"Integrations and Communication","description":"Grant API credentials and collaboration channels so systems and teams can be connected and synchronized."},{"name":"Analytics","description":"Share KPIs and data sources to enable reporting, dashboards and actionable operational insights."}],"proofPoints":[],"industries":[{"slug":"b2b-saas","label":"B2B SaaS","hubUrl":"https://haycion.com/advisors/industry/b2b-saas"},{"slug":"e-commerce","label":"E-commerce","hubUrl":"https://haycion.com/advisors/industry/e-commerce"}],"notableClients":[],"certifications":[],"faq":[]}