{"schemaVersion":2,"listingUrl":"https://haycion.com/advisors/genpact-com","markdownUrl":"https://haycion.com/advisors/genpact-com.md","jsonUrl":"https://haycion.com/advisors/genpact-com.json","name":"Genpact Limited","headline":"Partnering with large enterprises to accelerate digital transformation with data, AI and agentic operations","firmType":"Advisory firm","website":"https://www.genpact.com","location":"New York, New York, United States","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Haycion from the firm's public website, not reviewed by the firm"},"updatedAt":"2026-10-15T15:14:44.682Z","extractedAt":"2026-10-01T23:43:18.635Z","dateLine":{"kind":"checked","date":"2026-10-01T23:43:18.635Z"},"about":"Operationalizing agentic AI to automate and scale enterprise operations, Genpact focuses on measurable efficiency gains in finance and back-office processes. Buyers hire the firm to reduce cycle times and lift digital maturity across complex landscapes; this approach is proven by powering 65% touchless accounts payable.","intro":"Helps enterprises automate and scale back-office processes, achieving 65% touchless accounts payable with agentic AI.","titlePhrase":"Enterprise AI & Operations Advisory Firm","agentUrl":"https://nowen.ai/agents/genpact-com","contactUrl":"https://haycion.com/advisors/genpact-com/contact","boonFrontDoor":{"url":"https://boon.ai/agents/genpact-com","label":"Send Genpact Limited a request on Boon","sub":"Boon forwards it to Genpact Limited and invites them to reply."},"facts":[{"label":"Engagement models","value":"Outsourced team, Retainer, Project"},{"label":"Team size","value":"More than 200"},{"label":"Founded","value":"1997"},{"label":"Works in","value":"Global, North America, United States, Europe, United Kingdom, Asia Pacific, India, Japan"}],"idealClient":{"stages":["Enterprise","Established business"],"sizes":["More than 1,000 people","201 to 1,000 people"]},"fit":{"goodFit":["An enterprise or an established business with More than 1,000 people or 201 to 1,000 people","In banking & capital markets, communications, media and entertainment, consumer goods, life sciences, healthcare, technology, insurance or manufacturing","Based anywhere: they work globally"],"engagement":[{"label":"Outsourced team","definition":"The firm's people run delivery alongside yours."},{"label":"Retainer","definition":"Ongoing work on a recurring basis."},{"label":"Project","definition":"A defined scope with one outcome."}]},"specialisms":[{"slug":"ai-adoption","label":"AI adoption","hubUrl":"https://haycion.com/advisors/specialism/ai-adoption"},{"slug":"technology-and-data","label":"Technology and data","hubUrl":"https://haycion.com/advisors/specialism/technology-and-data"},{"slug":"digital-transformation","label":"Digital transformation","hubUrl":"https://haycion.com/advisors/specialism/digital-transformation"},{"slug":"operations-and-scaling","label":"Operations and scaling","hubUrl":"https://haycion.com/advisors/specialism/operations-and-scaling"},{"slug":"finance-and-fpa","label":"Finance and FP&A","hubUrl":"https://haycion.com/advisors/specialism/finance-and-fpa"}],"services":[{"name":"Data and AI","description":"Provide data and process context so Genpact can build and deploy agentic AI and analytics, evidenced by powering 65% touchless accounts payable."},{"name":"Digital Technology","description":"Grant access to systems and business priorities for implementing ServiceNow and other platforms that cut procurement cycle time by 50%."},{"name":"Advisory Services","description":"Participate in strategic workshops and governance decisions to plan AI-driven transformation and scaling of operations."},{"name":"Finance and Accounting Services","description":"Share finance processes, KPIs, and records so Genpact can streamline FP&A and transition finance operations toward touchless execution."},{"name":"Supply Chain Management","description":"Collaborate on supply chain data, processes, and exceptions to redesign logistics and vendor workflows for operational efficiency."},{"name":"Customer Care Services","description":"Provide customer metrics and interaction channels for CX redesign that drove a 5% customer satisfaction gain at Santander UK."},{"name":"Risk and Compliance Services","description":"Supply compliance rules and risk data for embedding controls and monitoring aligned with high maturity practices such as CMMI Level 5."},{"name":"Trust and Safety Services","description":"Define policies, content signals and enforcement workflows while enabling enterprise-scale trust and safety operations."}],"proofPoints":[{"title":"Powering 65% touchless accounts payable with agentic AI","url":"https://www.genpact.com/case-studies/powering-65-percent-touchless-accounts-payable-with-agentic-ai","metric":"65% touchless accounts payable","summary":"Powered 65% touchless accounts payable."},{"title":"Dropbox cuts its procurement cycle by 50% with ServiceNow and Genpact","url":"https://www.genpact.com/case-studies/dropbox-cuts-its-procurement-cycle-by-50-and-counting-with-genpact-and-servicenow","metric":"Procurement cycle time reduced by 50%","client":"Dropbox","summary":"Reduced procurement cycle time by 50%."},{"title":"Santander UK boosts customer satisfaction by 5% in one year","url":"https://www.genpact.com/case-studies/santander-uk-boosts-customer-satisfaction-by-five-percent-in-just-one-year","metric":"Customer satisfaction +5% (1 year)","client":"Santander UK","summary":"Increased customer satisfaction by 5% in one year."},{"title":"Q4 2025 net revenue reported","url":"https://www.genpact.com/about-us/facts-and-stats","metric":"$1.32bn Q4 2025 net revenue","summary":"Reported $1.32bn net revenue in Q4 2025."},{"title":"2025 total revenue reported","url":"https://www.genpact.com/about-us/facts-and-stats","metric":"$5.08bn total revenue (2025)","summary":"Reported $5.08bn total revenue in 2025."},{"title":"800+ global clients","url":"https://www.genpact.com/about-us","metric":"800+ global clients","summary":"Serves 800+ global clients."}],"industries":[{"slug":"banking-and-capital-markets","label":"Banking & Capital Markets","hubUrl":"https://haycion.com/advisors/industry/banking-and-capital-markets"},{"slug":"communications-media-and-entertainment","label":"Communications, Media and Entertainment","hubUrl":"https://haycion.com/advisors/industry/communications-media-and-entertainment"},{"slug":"consumer-goods","label":"Consumer Goods","hubUrl":"https://haycion.com/advisors/industry/consumer-goods"},{"slug":"life-sciences","label":"Life Sciences","hubUrl":"https://haycion.com/advisors/industry/life-sciences"},{"slug":"healthcare","label":"Healthcare","hubUrl":"https://haycion.com/advisors/industry/healthcare"},{"slug":"technology","label":"Technology","hubUrl":"https://haycion.com/advisors/industry/technology"},{"slug":"insurance","label":"Insurance","hubUrl":"https://haycion.com/advisors/industry/insurance"},{"slug":"manufacturing","label":"Manufacturing","hubUrl":"https://haycion.com/advisors/industry/manufacturing"}],"notableClients":["Kraft Heinz","Penske","Santander UK","Dropbox","Qualcomm","Marelli","Volkswagen Financial Services","Amazon (device customers)"],"certifications":["CMMI Level 5 (2023)"],"faq":[]}