{"schemaVersion":2,"listingUrl":"https://haycion.com/advisors/akqa-com","markdownUrl":"https://haycion.com/advisors/akqa-com.md","jsonUrl":"https://haycion.com/advisors/akqa-com.json","name":"AKQA","headline":"Design and innovation partner for global brands, building digital products, experiences and AI-enabled transformations","firmType":"Agency","website":"https://www.akqa.com","status":{"trust":"unclaimed","text":"Unclaimed: compiled by Haycion from the firm's public website, not reviewed by the firm"},"updatedAt":"2026-10-15T19:57:37.628Z","extractedAt":"2026-10-15T19:56:30.445Z","dateLine":{"kind":"checked","date":"2026-10-15T19:56:30.445Z"},"about":"Known for turning complex customer journeys into commercially scaled digital products, AKQA is hired to translate brand and marketing ideas into measurable services, most notably UPS’s A Better Way to Deliver app, which achieved 2.5 million first-time downloads in six months and a 48% lift in customer satisfaction.","intro":"Turns brand and marketing ideas into measurable digital services for buyers, recognised by Newsweek as a Most Loved Workplace in 2023.","titlePhrase":"Design & Innovation Agency for Brands","agentUrl":"https://nowen.ai/agents/akqa-com","contactUrl":"https://haycion.com/advisors/akqa-com/contact","boonFrontDoor":{"url":"https://boon.ai/agents/akqa-com","label":"Send AKQA a request on Boon","sub":"Boon forwards it to AKQA and invites them to reply."},"facts":[{"label":"Engagement models","value":"Project, Retainer, Outsourced team"},{"label":"Team size","value":"More than 200"},{"label":"Founded","value":"1994"},{"label":"Languages","value":"English"},{"label":"Works in","value":"Global, North America, Europe, Asia Pacific, Latin America"}],"idealClient":{"stages":["Established business","Enterprise"],"sizes":["201 to 1,000 people","More than 1,000 people"]},"fit":{"goodFit":["An established business or an enterprise with 201 to 1,000 people or More than 1,000 people","In consumer goods, automotive, retail, entertainment, gaming, logistics, fashion or music & streaming","Based anywhere: they work globally"],"engagement":[{"label":"Project","definition":"A defined scope with one outcome."},{"label":"Retainer","definition":"Ongoing work on a recurring basis."},{"label":"Outsourced team","definition":"The firm's people run delivery alongside yours."}]},"specialisms":[{"slug":"digital-transformation","label":"Digital transformation","hubUrl":"https://haycion.com/advisors/specialism/digital-transformation"},{"slug":"ai-adoption","label":"AI adoption","hubUrl":"https://haycion.com/advisors/specialism/ai-adoption"},{"slug":"technology-and-data","label":"Technology and data","hubUrl":"https://haycion.com/advisors/specialism/technology-and-data"},{"slug":"web-and-design","label":"Web and design","hubUrl":"https://haycion.com/advisors/specialism/web-and-design"},{"slug":"brand-and-positioning","label":"Brand and positioning","hubUrl":"https://haycion.com/advisors/specialism/brand-and-positioning"}],"services":[{"name":"Experience & service design","description":"Delivers user journeys, service blueprints and interactive prototypes that define and test customer experiences."},{"name":"Digital product and platform development","description":"Builds scalable web and mobile platforms tying design to technology and data to launch digital products and services."},{"name":"AI strategy and implementation","description":"Produces AI adoption roadmaps and implements AI-enabled features to integrate machine learning into client products."},{"name":"Creative technology & immersive experiences","description":"Creates immersive installations, AR/VR experiences and creative tech prototypes to engage audiences across channels."},{"name":"Commerce, apps and mobile experiences","description":"Designs and ships commerce solutions and mobile apps focused on engagement and streamlined transaction flows."},{"name":"Brand storytelling, identity and content","description":"Develops brand identities, storytelling frameworks and content strategies to express positioning across touchpoints."},{"name":"Performance measurement & optimisation","description":"Sets up measurement frameworks and optimisation programs to track KPIs and iteratively improve performance."},{"name":"Sustainability & social impact programmes","description":"Designs sustainability initiatives and social impact programmes with measurable goals and delivery roadmaps."}],"proofPoints":[{"title":"A better way to deliver","url":"https://www.akqa.com/work/ups/a-better-way-to-deliver/","metric":"The app achieved 2.5M first-time downloads within 6 months.","client":"UPS","summary":"The app achieved 2.5M first-time downloads within 6 months."},{"title":"A better way to deliver","url":"https://www.akqa.com/work/ups/a-better-way-to-deliver/","metric":"CSAT score increased 48% from 2.5 to 3.7.","client":"UPS","summary":"Customer satisfaction increased 48% from 2.5 to 3.7."},{"title":"A better way to deliver","url":"https://www.akqa.com/work/ups/a-better-way-to-deliver/","metric":"Net Promoter Score increased 89% from 21.5 to 39.5.","client":"UPS","summary":"Net Promoter Score increased 89% from 21.5 to 39.5."},{"title":"Transparency Card","url":"https://www.akqa.com/news/akqa-wins-2024-fast-company-world-changing-idea-award/","metric":"Over 430K active cards are in mobile wallets and more than 20 million notifications have been sent.","client":"Congresso em Foco","summary":"Over 430K active cards are in mobile wallets and more than 20 million notifications have been sent."},{"title":"Pink Chip","url":"https://www.akqa.com/news/akqa-wins-2024-fast-company-world-changing-idea-award/","metric":"Within two weeks of its launch there were over 14,500 new investors in Pink Chip companies which saw a 6.7% increase in their stock price.","client":"UN Women NL and DEGIRO","summary":"Within two weeks of its launch there were over 14,500 new investors in Pink Chip companies which saw a 6.7% increase in their stock price."},{"title":"Hide-and-Seek","url":"https://www.akqa.com/work/proximus/hide-and-seek/","metric":"60% of players stayed offline during the challenge.","client":"Proximus","summary":"60% of players stayed offline during the challenge."}],"industries":[{"slug":"consumer-goods","label":"Consumer Goods","hubUrl":"https://haycion.com/advisors/industry/consumer-goods"},{"slug":"automotive","label":"Automotive","hubUrl":"https://haycion.com/advisors/industry/automotive"},{"slug":"retail","label":"Retail","hubUrl":"https://haycion.com/advisors/industry/retail"},{"slug":"entertainment","label":"Entertainment","hubUrl":"https://haycion.com/advisors/industry/entertainment"},{"slug":"gaming","label":"Gaming","hubUrl":"https://haycion.com/advisors/industry/gaming"},{"slug":"logistics","label":"Logistics","hubUrl":"https://haycion.com/advisors/industry/logistics"},{"slug":"fashion","label":"Fashion","hubUrl":"https://haycion.com/advisors/industry/fashion"},{"slug":"music-and-streaming","label":"Music & Streaming","hubUrl":"https://haycion.com/advisors/industry/music-and-streaming"}],"notableClients":["Nike","UPS","Volvo Cars","Porsche","Netflix","Nestlé","Bethesda Softworks","Spotify"],"certifications":["The Dots' Best Place to Work","Newsweek Most Loved Workplace (recognised in 2023)"],"faq":[]}